Complaints Procedure
I am committed to providing the highest standard of care in oral surgery, with a focus on patient comfort, safety, and respect. While I aim to ensure every patient has a positive experience, I understand that there may be times when concerns arise. I welcome all feedback and treat every complaint as an opportunity to reflect and improve.
How to Raise a Concern
If you are unhappy with any part of your care or experience, I encourage you to contact me directly. You can share your concerns:
In person
By telephone
In writing (by email or post)
To help me understand and address the issue effectively, please include your full name, contact details, the date and location of your treatment, and a clear description of your concern. Any supporting information is also helpful.
What to Expect
Acknowledgement: I will acknowledge your complaint within 3 working days of receiving it.
Investigation: I will look into the matter thoroughly and objectively.
Response: A full response will be provided within 10 working days. If more time is needed to investigate properly, I will keep you informed and aim to respond within 20 working days.
All complaints will be handled with care, discretion, and confidentiality.
My Commitment
Every patient deserves to feel heard and respected. I take all concerns seriously and will do my best to resolve any issues in a fair, thoughtful, and timely manner. Your feedback plays a vital role in helping me maintain and improve the quality of care I provide.
